Antennas FAQ


Questions And Answer:-

Q: I plugged in my antenna and it isn’t working. What should I do?

A: Make sure your antenna is pointed in the right direction and run a channel scan. If you have an analog tv (tube back TV) you will need a digital converter box as well. For more information on channels available in your area, is a helpful resource to out about distances and possible interreference.

Q: How do I do a channel scan?

A: This varies on your TV manufacturer, please contact them for more information.

Q: How do I do a channel scan if I have a convertor box?

A: You will have to run the channel scan through the digital convertor box, not the TV. In this case you need to contact the manufacturer of your convertor box for instructions, or refer to the convertor box’s manual if you have it available.

Q: I did a channel scan and I’m still not receiving stations. What should I do?

A: Make sure your antenna is pointed in the right direction and that it has the correct range for your area. Also, if you are in an area of high interference (For example, buildings or trees between you and the broadcast towers) you may need to use an attic or outdoor antenna. There are also tools and resources available such as to check your area for signal strength.

Q: Do I need a TV remote to do a channel scan?

A: This will depend on your TV brand. Contact your TV manufacturer to find out this information.

Q: Why am I not getting all the channels listed on the Antenna packaging?

A: The stations listed on the antenna’s packaging are examples of TV stations that can be received in certain areas. What channels you receive will depend on what stations are being broadcast near you, the distance they are from you, and the interference between you and those stations.

Q: I have a metal roof/walls. Will this affect my antenna signal?

A: Yes. For information on selecting the right antenna for your home, visit our antenna buying guide here.

Q: I have an older TV. Do I need a converter box?

A: Yes, if it is an analog TV. You can tell if your TV is analog in a couple of ways. Typically, if your TV is not a flat-screen it will be analog and therefore will need a convertor box. Also, any TV made 2010 or prior will be analog and will need convertor.

Q: Are antenna directional or omni-directional?

A: No antenna is truly omni-directional. They will always pick up signal stronger in certain directions. Most of our indoor antennas are “multi-directional” meaning they will pick up the signals in whichever directions the largest surfaces areas are facing. A good example of an indoor antenna that is multi-directional with two large surface areas is model number #33681. While our outdoor antennas are directional, meaning they will pick up signal only in the direction they are directly facing. Model number #33685 is a good example of a directional antenna.

Q: How do I install an antenna if I have a convertor box?

A: If you have or need a convertor box you will plug the antenna into the convertor box using the coaxial cable. You will then plug the convertor box into the TV. You can either use a coaxial cable, component cables (red, yellow, white), or an HDMI cable for this. So, in order: Antenna > Digital Convertor Box > TV