Bluetooth Smart Controls FAQ

Questions:-

Questions And Answers:-

Q: I can’t log into my Avi-On app to access my devices. What should I do?

A: Try uninstalling your app, reinstalling it and then restarting your phone. If this doesn’t work please contact Avi-on at the e-mail: support@Avi-on.com.

Q: Why won’t my primary switch work in a 3-way? Do I need an add-on switch?

A: Yes, if you are installing a 3-way you will need to have one Bluetooth primary switch and one add-on switch. In a 4-way you will need one primary and two add-ons.

Q: How do I wire this in a 3-way?

A: You can follow the diagram below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Traveler (Required for a 3 or 4 Way): Typically red, runs between the switches in a three or four way. No voltage.
  • Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage.

Q: How do I wire this in a 4-way?

A: You can follow the diagram below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Traveler (Required for a 3 or 4 Way): Typically red, runs between the switches in a three or four way. No voltage.
  • Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage.

Q: I have removed my old switch and wired this Bluetooth device in the same way. Why isn’t it working?

A: Your old switch may not be wired the same way as our Bluetooth switch please be sure to view our Bluetooth wiring diagram that came in your instruction manual. Please note: All our Bluetooth switches will not function correctly without a neutral wire.

Q: Do I need a neutral wire for this switch to work?

A: Yes.

Q: How can I reset my Bluetooth device?

 A: For In-Wall Switches press and hold down the bottom switch for 16 seconds and the LED will flash slowly after confirming reset. For other Bluetooth devices press and hold the manual on button for 16 seconds and the LED will flash slowly confirming reset.