Return Policy


Jasco’s Return and Refund Policy

Return policy for products purchased from a local retailer:

If within retailer's return policy date, return the product to the local retailer for exchange or refund. If beyond retailer's return policy date but still within the product warranty, please contact us at 800.654.8483, option 1, to obtain approval (Monday - Friday 7:30am - 8pm CST).

If you cannot contact us during business hours, product can be sent prepaid to address listed below. The following documentation must be included: Any missing information could result in processing delays.

  • ·         proof of purchase (receipt required.  Exceptions only with Manager approval)
  • ·         your complete name
  • ·         contact phone number
  • ·         physical shipping address (no P.O. Boxes)
  • ·         reason for return of the product.

 Return Policy for purchases only:

Products purchased from may be returned within 30 days of date of purchase. The product and proof of purchase should be shipped prepaid to the address below.

Refund of the product only will be issued upon receipt of goods. If you prefer a replacement product to be shipped, please include a request with the product.

If the product is beyond the 30 day return policy, please call 800.654.8483, option 2 for approval. If approval is given, the product and proof of purchase should be shipped prepaid to:

 Jasco Products Company
ATTN: Consumer Care Dept.
Bldg B 10 East Memorial 
Oklahoma City, OK 73114 

For any other questions please contact us here.

 Return and Refund Policy for GE Bluetooth Mice and Keyboard Sets

Jasco Products Company is licensed to use the GE trademark of the General Electric Company with the 98614 Keyboard and Mouse Combo. Jasco Products Company is aware of the issues reported by Bastille Threat Research Group in reference to the 98614 Keyboard and Mouse Combo and will work directly with its customers of this product to address any issues or concerns.  Customers of the 98614 Keyboard and Mouse Combo may contact Consumer Care at 1-800-654-8483. Jasco Products Company is committed to delivering secure products to its customers and would like to express its appreciation to Bastille Threat Research Group for reporting these issues