Product Questions
How many strands of Eternity Eave Lights can be linked?
Including light strands and extension cables, up to 150ft. at 100% lumen output and 200ft. at 75% lumen output can be linked to one power supply.
A second power supply is required to cover greater than 200ft. Additional power supplies and accessories are expected to be available on enbrightenme.com soon.
How do I link strands to a set of Eternity Eave Lights?
Before installing Eternity Eave Lights, ensure power is disconnected. Remove the cap at the end of the first strand, connect a second strand and secure with the gasket. Plug in the lights near your router and confirm all lights flash.
How do I control multiple sets of Eternity Eave Lights if I exceed the maximum length of one set?
The group function in the Enbrighten app allows you to control and schedule multiple sets and similar Enbrighten lighting products simultaneously. This is great if you exceed the maximum length of Eternity Eave Lights or also have Enbrighten VIBE Eternity Landscape Lights.
How do I connect an extension cable?
With the lights unplugged, remove the cap at the end of a light strand, connect the extension cable and secure with the gasket. Repeat this process to connect the next strand to the extension cable. Do not connect the extension directly to the power supply. Only one extension cable can be installed between two light strands.
Can I control my Eternity Eave Lights with other Enbrighten Wi-Fi products?
Yes, Eternity Eave Lights use the Enbrighten app and can be controlled and grouped with other Enbrighten products. Please note, only similar device types can be grouped. For example, Eternity Eave Lights cannot be grouped with ON/OFF switches. The first item selected determines the interface and functions of the group.
Why aren't my connected strands illuminating together?
Unplug, then, plug in the lights to confirm the lights are connected and flashing together. This verifies the lights are synced.
How are the sets powered?
The lights plug in to any 120VAC outlet. Use a GFCI-protected outlet for outdoor use.
What are the dimensions of the Eternity Eave Lights?
There are 50ft. 100ft, and 150ft. sets as well as individual 16.5ft. strands to extend your set up to 200ft. A 10ft. extension cord is included with each set and sold separately to increase reach where lights aren’t needed.
Are Eternity Eave Lights replaceable?
Yes, the LEDs have a limited-lifetime warranty for long-term, worry-free use. Be sure to register your product for warranty coverage.
Are there light color options?
Yes, Eternity Eave Lights can be customized in a wide variety of colors, modes and combinations. From single-color white to up to six-color combinations, there are options for every need. Preset modes also offer fun settings for holidays, season and more.
Are Eternity Eave lights dimmable?
Yes, full-range brightness adjustment is available in the Enbrighten app. Three preset buttons and a dimming slider provide convenient options.
What should I do if I experience an issue with my Eternity Eave Lights?
Contact our U.S.-based Consumer Care at 1-800-225-0653, M-F. Please have your receipt available.
Installation Questions
What mounting surfaces are supported?
The included brackets with double-sided tape and screws install securely on wood, vinyl and aluminum. Brick or concrete installation is possible if the provided screws are replaced with appropriate masonry screws — not included.
Are Eternity Lights cuttable?
Yes, Eternity Lights can be cut to fit your layout. Four lights must remain on the strand and the cords cannot be reconnected after cutting.
Do Eternity Eave Lights withstand inclement weather?
Eternity Eave Lights are built with premium commercial-grade wire and rated for permanent installations. They are tested to endure the elements, such as rain and wind, through the year. Eternity Eave Lights are intended to be installed on the eaves of your home and not on the ground.
What is the best placement for Eternity Eave Lights?
The lights can be placed as far or close to the wall as you want depending on the look you want to achieve. Lights placed farther from the wall spread the light for more coverage of your home. For a visual example, visit this page.
App Questions
What should I do if my lights are not found during pairing?
Confirm your phone is connected to a 2.4GHz Wi-Fi network. Check the Wi-Fi strength where the lights are installed. If necessary, move your router closer to the lights. Verify app permissions allow devices to be found.
Do I need to manually turn on/off my Eternity Eave Lights?
No, the schedule tab offers automatic control. Three presets turn on and off the lights at common times of day. Custom ON/OFF schedules are also available. Any schedule can occur the day it is create or repeat any day or days of the week.
How do I create light templates ?
Each bulb in the set can be enabled and disabled to meet your coverage needs. Save a template to quickly recall your settings for different seasons, holidays or occasions.
When using an effect in the app, do all the lights travel in the same direction?
No, “reverse effect direct” under settings offers the option to choose the direction of the effect.
How do I edit a mode in the Enbrighten app?
From the Eternity Eave Lights screen in the Enbrighten app, select a mode in the drop-down.
- Tap the pencil icon.
- Choose an available effect, such as “strobe” or “pulse.”
- Adjust the speed and dimming of the selected effect.
- Tap “save.”
- “Reset to default” returns the mode to its original settings.
Are modes customizable?
Yes, when choosing a preset mode, you can adjust effects, speed and dimming. Custom modes can also be created for quick recall.
Where can I learn more about Eternity Eave Lights app features?
Several helpful videos are organized in a playlist here. As features are added and enhanced, the playlist is updated.
How do I control multiple sets of Eternity Eave Lights if I exceed the maximum length of one set?
The group function in the Enbrighten app allows you to control and schedule multiple sets and similar Enbrighten lighting products simultaneously. This is great if you exceed the maximum length of Eternity Eave Lights or also have Enbrighten VIBE Eternity Landscape Lights.