Timers FAQ

Questions:-

Questions and Answers:-

Q: Can I change the presets on myTouchSmart timers?

A: If your MyTouchSmart Timer does not have buttons that read “My On Time” and “My Off Time” you will not be able to set your own custom times. The presets of Morning, Evening, and AllNight are unable to be changed. If your MyTouchSmart Timer does have buttons that read “My On Time” and “My Off Time,” you will be able to adjust those times by following the instructions found on the manual. You can also visit our YouTube resource page here to find a video guide on programming your timer.

Q: I already set up my date, time, zone, and my dawn and dusk time. Why aren’t my lights going on and off?

A: What you have completed so far is the initial setup of your timer. Now all you must do is program the times and days you want the timer to come on by following the programming instructions found on the manual. You can also visit our YouTube resource page here to find a video guide on programming your timer.

Q: The buttons on my timer aren’t working consistently. What should I do?

A: Press down the reset button with a pencil or toothpick. Hold it for 3-4 seconds. Once the timer has reset, try the buttons again.

Q: What does “Auto On” and “Auto Off” mean?

A: Auto means that the timer function of your device is running, so the device will turn on and off at your programmed times.  The “On” or “Off” just displays the status of the lights.

Q: I have my timer set and plugged in, but it is not coming on or off at the right times. How can I fix this? (common models: 49810 and 28744)

A: For these mechanical timers, the tabs must be in the up position when you want the timer off, and the down position when you want the timer on. The tabs automatically ship in the down position, so you will need to pull them all up before you attempt to program the timer.

Q: I have the timer wired correctly and the pins set for when I want the timer on, but the dial won’t spin. How can I fix this? (refers to model 49829)

A: The center pin can occasionally be too tight and this will call the mechanism not to spin. Try loosening the center pin a bit and see if the dial starts to spin as intended.

Q: What does polarized and grounded mean?

A: Polarized plugs have two different sized slots, the neutral is the larger slot, this allows for a device to be plugged in, in only one way to prevent plugging in your device incorrectly.

A three-prong design has a grounded bottom prong as an extra safety precaution. This prevents you from being shocked when plugging in your appliance.

What’s really important about this distinction between these types of outlet plugs is to make certain that the timer you purchase has the correct corresponding outlet for the device you want to control. Extension cords and household appliances typically have the three-prong grounded plugs, but we recommend checking what type of outlet you need before purchase.

Q: What is the difference between 7-Day and 24-Hour timers?

A: A 24-hour timer is easier from a set-up perspective. It repeats the same programs every single day and thus you only need to set the current time and select your preferred times for your devices to turn on and off. With a myTouchSmart timer, it can be as simple as pressing a button.

With a 7-Day timer, set-up is longer as you must set up the time and date, but gives you the ability to set your timer to have differing schedules for different days of the week. Because the dates are entered, no adjustments for Daylight Savings time are needed.   

Q: What is a countdown useful for?

A: The "countdown" feature allows you to set a one-time program to turn your devices off after a set amount of time. You can set it for anywhere between 1 minute and 24 hours. This feature is useful for one-off tasks that do not need to be programmed to happen regularly.

Q: How do I wire my timer in a single-pole set-up?

A: You can follow the diagram found below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage. 



Q: How do I wire my timer in a three-way set-up?

A: You can follow the diagram below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Traveler (Required for a 3 or 4 Way): Typically red, runs between the switches in a three or four way. No voltage.

Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage.

Q: My remote is controlling multiple switches. Why is that? (refers to models: 18279 and 18278)

A: The frequency of the device is listed on the back of the packaging as either A, B, C, or D. These can be found on small black stickers. You will need different frequencies if you want the devices to control separately.