Connected Equipment Warranty-Surge Protection Device (SPD)
Maximum Warranty Amount: Please refer to owner’s manual and/or Packaging*
*Each SPD comes with a stated dollar (USD) value of connected equipment warranty where applicable.
Jasco Products Company will pay up to the maximum warranty amount
offered for the surge protector purchased to repair or replace up to an
amount equal to the fair market value or the original purchase price,
whichever is less, of your electronics equipment, if damaged by a transient
surge (except those caused by direct lightning), within the life** of the surge
protector, while properly and directly connected to this surge protector.
JASCO PRODUCTS COMPANY DISCLAIMS AND ASSUMES NO LIABILITY FOR
ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT
NOT LIMITED TO LOSS OR DAMAGE TO SOFTWARE OR DATA OR DAMAGES OR
COSTS ASSOCIATED WITH BUSINESS INTERRUPTION OR OTHER DAMAGES DUE
TO LOSS OR DAMAGE TO EQUIPMENT, SOFTWARE OR DATA.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights that may
vary from state to state.
This warranty is secondary to any existing coverage of any connected
equipment, including but not limited to, any manufacturer’s warranty,
extended warranties, or insurance coverage.
To qualify for a connected equipment warranty:
1. All connected equipment must be safety certified by a Nationally
Recognized Testing Laboratory.
2. The Jasco Products Company surge protector must be plugged into
properly wired and grounded outlets, no extension cords, adapters,
other ground wires, or electrical connectors may be used, with the sole
exception of other standard Jasco Products Company 120 volt products
approved for that use. The installation must comply with all applicable
electrical and safety codes set forth pursuant to the National Electrical
3. Any claim under the warranty policy must be made within 15 days of the
date of the alleged damage to the connected equipment.
For connected equipment coverage, the following conditions must
A) All equipment eligible for warranty coverage must be plugged directly
into the Jasco Products Company surge protector. Equipment connected
to the protected equipment, but not plugged directly into the surge
protector will not be covered.
B) The equipment must have been damaged by a covered power disturbance
that passed through the Jasco Products Company surge protector.
C) The Jasco Products Company surge protector must be damaged from the
D) The Jasco Products Company surge protector’s protection capacity must
not have been exceeded.
Connected equipment claim procedure:
1. Call Jasco Products Company Customer Information Center at 1-800-654-8483
to get a Return Authorization Number (RA#), shipping instructions and a
prepaid return address label.
2. After you have received the prepaid return address label, return the Jasco
Products Company surge protector, freight prepaid, to Jasco Products
Company. Surge protectors returned to Jasco Products Company, Inc.
must have an RA# included in the mailing address to be accepted.
3. Jasco Products Company will determine whether the damage to your
equipment is covered by this warranty policy. If you are covered, a claims
adjuster will contact you and Jasco Products Company will do one of the
following at its own discretion:
a) Authorize a service center to repair damaged equipment.
b) Replace damaged equipment with equivalent or better.
c) Reimburse customer the fair market value of the damaged equipment.
d) Reimburse customer the initial purchase price of the damaged
equipment (customer to provide dated bill of sale).
4. Jasco Products Company retains the right to determine whether the
damage to the connected equipment is due to Jasco Products Company
surge protector failure by requesting that damaged equipment be sent to
Jasco Products Company for inspection.
**SPD’s have a finite lifespan. Even under normal circumstances
and in the absence of defects, the product’s life will eventually expire when
the surge protector’s component capacity has been exceeded, thereby
ceasing to provide protection from surges. In this event, the Limited Lifetime
Warranty is no longer valid and the surge protector should be replaced.
This device is not a lightning arrestor, so it will not afford protection
when lightning strikes nearby power line, the house, service entrance
or antenna. The Warranty is void if a power disturbance damages your
equipment through the coax, phone or network lines.