Last Updated: September 22, 2026

 

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 16) THAT AFFECT YOUR LEGAL RIGHTS AND REQUIRE INDIVIDUAL ARBITRATION OF DISPUTES. BY USING THE SERVICES, YOU AGREE TO THESE TERMS.

These Terms of Service ("Terms") form a binding agreement between you and Jasco Products Company LLC, together with its subsidiaries, affiliates, and brand-licensed websites, applications, and connected products (collectively, "Jasco," "we," "us," or "our"), governing your access to and use of our websites, mobile applications, connected products, and online services that link to or reference these Terms (collectively, the "Services"). By accessing or using the Services, creating an account, placing an order, setting up a Connected Product, or clicking "I Accept" (or similar) where presented, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

These Terms apply across Jasco websites and brand-licensed properties. Specific products, software, mobile applications, or services may be governed by additional terms (such as a product warranty, end user license agreement, or product-specific terms of use), which will be presented to you at the relevant time. In the event of inconsistency between these Terms and a product-specific document, the product-specific document controls for that product.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a legally binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. The Services are intended for users in the United States only.

2. Account Registration

Some features require you to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

3. Orders, Pricing, and Payment

All orders placed through the Services are offers to purchase, subject to our acceptance. We may decline or cancel any order at our discretion, including if a product is unavailable, if there is an error in pricing or product information, or if we suspect fraud. Prices, promotions, and product availability are subject to change without notice. Applicable taxes and shipping charges will be added at checkout. Payment must be made in U.S. dollars.

4. Shipping, Returns, and Warranty

Shipping, return, and warranty terms are described on the Services and are incorporated into these Terms. Manufacturer warranties, where offered, are governed by the warranty documentation provided with the product. Brand-licensed products may carry warranties from the brand licensor; please consult the product documentation for details.

5. Connected Products

Some Jasco products are "Connected Products" that connect to the internet and to our cloud services and may be controlled through a mobile application or voice assistant. By using a Connected Product, you acknowledge and agree that:

•         The Connected Product depends on a working internet connection, our cloud services, and any applicable third-party services (such as a voice assistant) to function as designed;

•         We may automatically deliver firmware and software updates to the Connected Product to address security, stability, and functionality, and you authorize us to do so;

•         We may, with reasonable notice where practicable, modify, suspend, or discontinue any feature of the Connected Product or its associated service, including for end-of-life products;

•         Connected Product data is processed as described in our Privacy Policy;

•         You will use the Connected Product only as intended, in accordance with applicable law, and in accordance with the product documentation;

•         You are responsible for the security of your home network and for the credentials used to access the Connected Product.

Specific Connected Products may be subject to additional terms presented at setup, including end user license agreements for embedded or downloaded software.

6. Software License

Where the Services or a Connected Product include software (including firmware, mobile applications, and cloud services), Jasco grants you a limited, non-exclusive, non-transferable, revocable license to use that software solely as needed to use the Services or operate the Connected Product, subject to these Terms and any applicable end user license agreement. You may not (a) reverse engineer, decompile, or disassemble the software except as permitted by law; (b) modify, adapt, or create derivative works of the software; (c) remove proprietary notices; or (d) use the software in violation of any third-party rights.

7. Intellectual Property

The Services and all content within them (including text, graphics, logos, images, videos, software, and product information) are owned by or licensed to Jasco and are protected by U.S. intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes, subject to these Terms. All trademarks, service marks, and trade names appearing on the Services are the property of Jasco or its licensors. Brand names and trademarks of third-party licensors are used under license; nothing in these Terms grants you any rights in third-party brand marks.

8. User Content

"User Content" means any reviews, comments, ratings, photos, videos, suggestions, ideas, or other content you submit to or through the Services. You retain ownership of your User Content. By submitting User Content, you grant Jasco a perpetual, irrevocable, royalty-free, worldwide, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works of the User Content in any media. You represent and warrant that (a) you own or have all necessary rights to submit the User Content; (b) the User Content does not infringe any third-party rights or violate any law; and (c) the User Content is not defamatory, obscene, harassing, or otherwise objectionable. We may, but are not obligated to, monitor, edit, or remove User Content at any time. Specific Services that solicit reviews may be subject to additional terms (such as a Customer Reviews Terms of Use).

9. Prohibited Conduct

You agree not to:

•         Use the Services in violation of any law or these Terms;

•         Access or use the Services to develop, train, or improve any artificial intelligence or machine learning model without our express written consent;

•         Reverse engineer, decompile, scrape, or otherwise attempt to extract data from the Services, except where expressly permitted by law;

•         Use bots, scrapers, crawlers, automated tools, or any device or process to monitor, copy, or interfere with the Services;

•         Probe, scan, or test the vulnerability of the Services or breach any security or authentication measures;

•         Interfere with or disrupt the Services, their servers, or any networks connected to the Services, including by introducing viruses, malware, or other harmful code;

•         Impersonate any person or entity or misrepresent your affiliation;

•         Use the Services to harass, abuse, or harm another person;

•         Use the Services to generate, manufacture, investigate, or facilitate any claim or proceeding against Jasco or its affiliates;

•         Tamper with or modify any Connected Product in a way that creates a safety risk, voids a warranty, or interferes with our ability to deliver updates; or

•         Send unsolicited promotions, advertising, or "spam."

10. Third-Party Links and Services

The Services may contain links to third-party websites, products, or services, and Connected Products may integrate with third-party services such as voice assistants. We do not control and are not responsible for those third parties. Your use of third-party websites and services is at your own risk and subject to their terms.

11. Privacy and Data

Your use of the Services is also subject to our Privacy Policy, available on the Site, which describes the categories of information we collect, how we use and share it, and your choices and rights. By using the Services, you acknowledge our Privacy Policy.

12. Disclaimers

THE SERVICES AND ALL CONTENT, PRODUCTS, AND SOFTWARE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, JASCO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT THE SERVICES OR THEIR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT ANY CONNECTED PRODUCT OR ITS ASSOCIATED SERVICE WILL OPERATE AS DESCRIBED, BE AVAILABLE AT ANY PARTICULAR TIME, OR REMAIN COMPATIBLE WITH ANY THIRD-PARTY SERVICE. NOTHING IN THESE TERMS LIMITS THE MANUFACTURER’S WARRANTY PROVIDED WITH A PRODUCT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL JASCO, ITS AFFILIATES, BRAND LICENSORS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT JASCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. JASCO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO JASCO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Jasco and its affiliates, brand licensors, officers, directors, employees, agents, service providers, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your User Content, your violation of these Terms, or your violation of any law or third-party right.

15. Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 16 (Arbitration Agreement). The U.N. Convention on Contracts for the International Sale of Goods does not apply.

16. Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND JASCO TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS YOUR RIGHTS, INCLUDING THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

A. Agreement to Arbitrate. You and Jasco agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product or service obtained through the Services, our Privacy Policy, or any data we collect, use, or share (a "Dispute") will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and, where applicable, its Consumer Minimum Standards of Procedural Fairness, except as modified by this Section. The arbitration will be conducted by a single neutral arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

B. Delegation. You and Jasco agree that the arbitrator, and not any court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, scope, or formation of this Arbitration Agreement, including any claim that all or part of it is void or voidable.

C. Informal Dispute Resolution Is a Required First Step. Completing the process in this Section 16.C is a condition precedent to initiating arbitration, and neither you nor Jasco may commence an arbitration until it is complete. Before initiating arbitration, the party raising the Dispute must send the other party a written Notice of Dispute and the parties must then attempt to resolve the Dispute informally for at least sixty (60) days. A Notice of Dispute sent to Jasco must be mailed to Jasco Products Company LLC, Attn: Legal Affairs, 10 E. Memorial Road, Oklahoma City, Oklahoma 73114, or emailed to legal@byjasco.com, and must be personally signed by the individual raising the Dispute (an electronic signature is acceptable). It must state that individual's full name, mailing address, email address and telephone number; identify the Jasco website, application, product or order at issue; describe the specific conduct complained of and the approximate date or dates it occurred; and state the specific relief sought, including the amount of any money demanded and how it was calculated. A notice signed only by counsel, or submitted on behalf of multiple individuals in a single document, does not satisfy this Section. During the sixty (60) day period either party may request an individualized telephone or videoconference settlement discussion, and the other party will participate in good faith. All applicable statutes of limitations, arbitration filing deadlines, and any deadline to pay arbitration fees are tolled from the date a conforming Notice of Dispute is sent until the sixty (60) day period expires. If an arbitration is commenced before that period expires, the arbitrator will, on request, dismiss it without prejudice, and neither party will be responsible for filing or administrative fees associated with a demand filed in breach of this Section. A court of competent jurisdiction may enjoin the commencement or prosecution of an arbitration brought in breach of this Section, and either party may raise a failure to comply as a defense in any forum.

D. Class Action Waiver. YOU AND JASCO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to any claim, that claim must be severed from the arbitration and brought in court, but the remaining claims will proceed in individual arbitration.

E. Coordinated and Mass Arbitration. If twenty-five (25) or more Notices of Dispute or arbitration demands raising the same or substantially similar claims are sent or filed against Jasco by the same counsel, by coordinated counsel, or in a coordinated manner, within a period of one hundred eighty (180) days, those matters will be administered together as a coordinated proceeding. The parties will first select an equal number of bellwether cases, not to exceed ten (10) per side, to be arbitrated individually and to conclusion. The remaining matters will be stayed, and all applicable limitations periods tolled, until the bellwethers are resolved. Following the bellwethers, the parties will engage in a global mediation before a mediator they jointly select. Filing and arbitrator fees for the stayed matters do not accrue and are not payable during the stay. If JAMS declines to administer this procedure, the parties will jointly select an alternative administrator willing to do so, and if they cannot agree, a court of competent jurisdiction will appoint one. Nothing in this Section limits the Class Action Waiver in Section 16.D.

F. Costs of Arbitration. The administrator's fee schedule applies. Where required by the JAMS Consumer Minimum Standards of Procedural Fairness, Jasco will bear filing and arbitrator fees in excess of the consumer's portion. Each party will bear its own attorneys' fees and costs unless the arbitrator awards otherwise under applicable law. The arbitrator may award fees and costs against a party that commences or maintains a claim or defense that the arbitrator determines was frivolous or brought for an improper purpose, applying the standard of Federal Rule of Civil Procedure 11(b).

G. Location. The arbitration will be conducted by telephone or videoconference unless the arbitrator determines an in-person hearing is necessary. Where an in-person hearing is required, it will take place in the U.S. county where you reside or another location mutually agreed by the parties.

H. Exceptions. This Arbitration Agreement does not apply to: (i) claims that may be brought in small-claims court if they qualify and remain in that court; (ii) claims for injunctive relief to prevent infringement or misuse of intellectual property; or (iii) claims that cannot be arbitrated as a matter of law.

I. Opt-Out. You may opt out of this Arbitration Agreement by sending written notice to Jasco at the address above within thirty (30) days after first agreeing to these Terms. The notice must include your name, mailing address, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

J. Survival. This Arbitration Agreement survives termination of these Terms and your relationship with Jasco.

17. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. We may also discontinue any Service or feature, including for end-of-life products. Sections that by their nature should survive termination (including Sections 7, 8, 12, 13, 14, 15, 16, and 18) will survive.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date and version number above and, for material changes, provide additional notice (such as a banner on the Services or an email). Your continued use of the Services after the updated Terms take effect constitutes acceptance.

19. Miscellaneous

These Terms, together with the Privacy Policy and any other policies or product-specific terms referenced on the Services, are the entire agreement between you and Jasco regarding the Services and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them freely. Notices to you may be provided through the Services or to the email address associated with your account.

20. Contact

Jasco Products Company LLC

Attn: Legal Affairs

10 E. Memorial Road

Oklahoma City, Oklahoma 73114

Email: dstewart@byjasco.com