WiFi FAQ

  • Where do I find my WiFi password?

    If you have not altered your password, it is likely somewhere on your WiFi router. It is often preceded by one of the following terms: password, WPA key, WPA2, security key, security code, WEP key, passphrase or network key. If you do not know or can’t find your Wi-Fi router password, contact your internet provider for further assistance.

  • How do I reset my WiFi router?

    Contact your internet provider for this information.

  • If I can’t find this app on a tablet/iPad, what do I do?

    Change the tablet’s settings to search for phone applications instead of tablet/iPad applications.

  • What must I do to connect a device if I have two routers?

    The router with the least interference from the location where you initially pair the WiFi device will be the router it uses until your WiFi device is reset.

  • Why isn’t my device connecting to the app?

    Some common solutions include: moving the WiFi device closer to your router, resetting the device, pairing the device again or verifying you are using a 2.4 GHz network.

  • How do I reset my device?

    Press the manual ON/OFF button until the device begins to blink rapidly – about 10 seconds.

  • How do I add a device? How do I add a device?

    Press the blinking blue myTS button on the front of the device for 10 seconds until the light blinks slowly to reset the device. Wait for it to rapidly blink to try searching. You may also be too far from your router. Move the device closer to your router to set it up in the app. Once connected, you can move the device to the desired location.

  • How does the device page function?

    You can remotely control, edit names and pictures, and set multiple timer programs for devices.

  • How do I know which programs are set?

    Groups in gray indicate inactive programs while blue groups indicate active programs.

  • How do I get my app to discover devices?

    Connect to a 2.4GHz network. Make sure the correct WiFi SSID is listed for your router. Enter the Wi-Fi password so you can add the device later. If the above is correct and your device is still not discovered, try searching again.

  • How does the group page function?

    You can remotely control, edit names and pictures, and set multiple timer programs for grouped devices.

  • How do I know which devices are in groups?

    The colored bar on the far left of the device listed in the app indicates it is part of a group. If there is no colored bar, it is not part of a group. Groups are identified by different bar colors.

  • Why won't my groups turn on with Amazon Alexa or Google Home?

    Google Home and Amazon Alexa only recognize groups created within their own software.

  • My WiFi smart plug is connected to my app, but my lamp won’t turn on and off with the app.

    Verify your light bulb is working. Unplug your smart plug from the outlet and unplug your lamp from the plug. Connect your lamp directly to the wall outlet. If it does not immediately turn on, make sure your lamp’s switch is in the ON position. If the lamp is turned on and still does not illuminate, replace the light bulb. If your lamp turns on, leave the switch in the ON position and unplug the lamp from the outlet. Plug the smart device into the outlet, connect your lamp again, and test your Wi-Fi plug.

  • How do I connect my devices to Amazon Alexa?

    Open the Alexa app, go to the menu and select ”Skills & Games.” Find the “MYTS” skill and click “Enable.” Follow the on-screen instructions to complete the linking process. Ask Alexa to discover your device by saying, ”Discover my devices,” or select ”Add Device” in the smart home section of the Alexa app. For more information, visit this support page.

  • How do I connect my devices to Google Home?

    Connect your mobile device or tablet to the same WiFi as your Google Home device. Open the Google Home app. Verify the Google account listed is the one linked to Google Home. Tap “Add” followed by ”Setup Device.” Under “works with Google,” search for ”MYTS,” tap the type of device you want to connect and follow the on-screen prompts. When pairing is complete, tap “Done.” For more information, visit this support page.

  • What is the system requirement for myTouchSmart app?

    The myTouchSmart app requires iOS10.0 or above or Android 6.0 or above. It is not compatible with Windows phones. Your smartphone or tablet must be connected to the internet to use the app.

  • How do I contact myTouchSmart?

    Call 1-800-654-8483 between 7:00AM-8:00PM Central Time, Monday-Friday or visit www.mytouchsmart.com.