Wi-Fi FAQs

Questions:-

Questions and Answers:-

Q- Where do I find my Wi-Fi password?

A- If you have not altered your password, it is likely somewhere on your Wi-Fi router. It is often preceded by one of the following words: Password, WPA Key, WPA2, Security Key, Security Code, WEP Key, Pass Phrase, or Network Key. If you do not know or can’t find your Wi-Fi router password, contact your internet provider for further assistance.

Q- How do I reset my Wi-Fi router?

A- Please contact your internet provider for this information.

Q- If I can’t find this app on a tablet/iPad, what do I do?

A- Go into your tablet's settings and change the settings to look for phone applications instead of tablet/iPad applications.

Q- What must I do to connect a device if I have two routers?

A- The router with the least interference from the location where you initially pair the Wi-Fi device will be the router it uses until your Wi-Fi device is reset.

Q- I can’t connect my Wi-Fi device to the App. What is wrong?

A- There could be a variety of issues. Some of the most common solutions include moving the Wi-Fi device closer to your router, resetting the Wi-Fi device, pairing the Wi-Fi device again or making sure you are using a 2.4 GHz network.

Q- How do I reset my Wi-Fi device?

A- Press and hold the manual on/off button for 10 seconds until the device begins to blink rapidly.

Q- How do I add a device?

A- Plug your device into a wall receptacle. Ensure that the blue myTS LED button on the device is rapidly flashing. If it isn't hold the blue myTS button down for 10 seconds until it slowly blinks and then release the button and wait for it to begin rapidly blinking. Find 'Add Devices' at the bottom of the app on the 'Devices' page and select it. Connect to your Wi-Fi by entering the correct corresponding password with the SSID, then press 'OK'

Q- What do I do if I am having trouble adding my device?

A- Hold the blinking blue myTS button on the front of the device down for 10 seconds until the light does a slow blink to reset the device then wait for it to rapidly blink again to try searching. If you are having a hard time connecting to your myTS device, you may be too far from your router. Plug the device into an outlet near the router to set it up in the app and once it is connected, you can move the device to the desired plug and location.

Q- How does the device page function?

A- You can turn devices on and off remotely, edit devices names and pictures, and set different on/off timer programs for devices.

Q- How do I know which programs are set?

A- Groups in the color gray indicate inactive programs while blue groups indicate active programs. : Password, WPA Key, WPA2, Security Key, Security Code, WEP Key, Pass Phrase, or Network key. If you do not know or can’t find your Wi-Fi router password we recommend you contact your internet provider.

Q- How do I get my app to discover devices?

A- Make sure you are using a 2.4 GHz network. Enter the Wi-Fi password so that you can add the device later. Make sure the correct Wi-Fi SSID is listed for your router. If the above is correct and your device is still not discovered, try searching again.

Q- How does the group page function?

A- You can turn grouped devices on and off remotely, edit group names and pictures, and set groups to different on/off timer programs.

Q- How do I know which group my devices are in?

A- The colored bar on the far left of the device listed in the app indicates it is part of a group. If there is no colored bar, it is not part of a group. If devices are in different groups, this will be denoted by different colored bars.

Q- Why won't my groups turn on with Alexa or Google Home?

A- Google home and Alexa only recognize groups that have been created within their own software.

Q- My Wi-Fi Smart Plug is connected to my app, but I can’t get my lamp to turn on and off with the app.

A- Verify your light bulb is working. Unplug your Wi-Fi Smart Plug from the wall outlet, and unplug your lamp from the Wi-Fi Smart Plug. Plug your lamp directly into the wall outlet, does it come on immediately? If not make sure that your lamp has been manually switched into the 'On' position. If your lamp is plugged directly into the wall outlet and the lamp has been switched to the 'On' position and your lamp is still not coming on, your lamp or bulb may need replaced. If your lamp does come on, unplug your lamp from the wall outlet leaving it in the 'On' position. Plug the Wi-Fi Smart Plug into the wall outlet and plug your lamp into the Wi-Fi Smart Plug, then test your Wi-Fi Smart Plug.

Q- How do I connect my devices to Alexa?

A- You must first enable Alexa. To do this, you will then need to open the Alexa app, go to the menu, and then select "Skills & Games", select the skill "MYTS", and then select "Enable." Follow the on-screen instructions to complete the linking process. Ask Alexa to discover your device by saying "Discover my devices," or select "Add Device" in the Smart Home section of the Alexa app. For more information, visit this support page.

Q- How do I connect my devices to Google Home?

A- Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home device. Open the Google Home app. Verify that the Google Account that is listed is the one linked to Google Home. Tap “Add” then tap "Setup Device". Under works with Google, search for "MYTS", tap the type of device you want to connect, then follow the steps. When pairing is complete, tap “Done”. For more information, visit this support page.

Q- What is the system requirement for myTouchSmart app?

A- Our myTouchSmart app requires a system that is iOS10.0 or above or Android 6.0 or above. The myTouchSmart app is currently not compatible with Windows' phones. *Note: Your smartphone or tablet must be connected to the internet to use the app.

Q- How do I get in contact with myTouchSmart?

A- Connect with us by calling 1-800-654-8483 between 7:00AM-8:00PM CST or by visiting www.mytouchsmart.com.