ZigBee FAQs

Questions:-

Questions And Answers:-

Q: Do ZigBee Lighting controls work with Amazon Echo/Google Home?

A: The Amazon Echo Plus has a built-in smart home hub that will connect and control Zigbee devices.  ZigBee smart lighting controls must be connected to a separate supported hub to interact with the Amazon Alexa / Google Home services. Note: It will be necessary to review supported hubs with each service, as both may have different supported hubs. At the time of this publication, SmartThings, Wink and Iris are currently supported by the Alexa service and SmartThings is currently supported by the Google Home service as compatible hubs.

Q: Do ZigBee Lighting controls have advanced parameters/protocols like Z-Wave?

A: ZigBee does not currently support advance protocols like Z-Wave.  

Q: What app do I need to download to control my Zigbee device from my phone?

A: This will depend on the Zigbee Hub you are using. You will need to have a Zigbee hub/gateway in addition to your phone to control our Zigbee devices. If you want to know what app to download for your specific hub, please speak with your hub manufacturer. You can visit our Zigbee website for more information on Zigbee compatible hubs.

Q: Why won’t my add-on switch connect with my hub/gateways?

A: Add-on switches will not connect with hubs/gateways. They only need to connect and function in conjunction with a primary switch made by Jasco Products.

Q: Why can’t I connect to my Zigbee device to my phone?

A: You will need to have a Zigbee hub/gateway in addition to your phone to control our Z-Wave devices. If you want to know what phone app to download to control your hub/gateway, please reference your hub manual or call your hub manufacture for support.

Q: Why can’t I connect my Zigbee device to my Google Home?

A: Google Home doesn’t have a Zigbee hub built into it, but you may be able to connect your Google Home to your Zigbee hub/gateway.

Q: Why won’t my primary switch work in a 3-way? Do I need an add-on switch?

A: Yes, if you are installing a 3-way you will need to have one Zigbee primary switch and one add-on switch. In a 4-way you will need one primary and two add-ons.

Q: How do I wire this in a 3-way?

A: You can follow the diagram below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Traveler (Required for a 3 or 4 Way): Typically red, runs between the switches in a three or four way. No voltage.
  • Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage.

 

Q: How do I wire this in a 4-way?

A: You can follow the diagram below.

  • Line (Required): The “Hot” Wire. Typically black, carries 120V from the breaker box.
  • Load (Required): Non-Hot Wire. Also, typically black, it will not carry a charge when testing voltages. It takes the electricity from the switch to the light fixture.
  • Neutral (Required): Typically white and found in a bundle of other white wires at the back of the junction box. It carries about 12V.
  • Traveler (Required for a 3 or 4 Way): Typically red, runs between the switches in a three or four way. No voltage.
  • Ground (Recommended): Typically either green or bare copper, this is a safety wire with no voltage.

Q: I have removed my old switch and wired this Zigbee device in the same way. Why isn’t it working?

A: Your old switch may not be wired the same way as our Zigbee switch please be sure to view our Zigbee wiring diagram that came in your instruction manual. Please note: All our Zigbee switches will not function correctly without a neutral wire.

Q: Do I need a neutral wire for my switch to work?

A: Yes. For reference on how to check if you have a neutral wire, watch this video here.

Q: How can I reset my Zigbee device?

A: On the model #45856GE in-wall switch press the top paddle up ten times rapidly.

On the model # 45857GE, lift the air gap (near the bottom of switch), press and hold down the top paddle, push back in the air gap, and release the top paddle after 4 seconds.

On the model # 45857GE/45853GE, unplug the device, push down the manual button, and plug in the device while the manual button is held down then release the button.

Q: Do I need a Zigbee hub or gateway to use my Zigbee devices? *

A: If your device has a built-in Zigbee hub such as the Echo Plus, you do not need a separate hub or gateway. Otherwise, you must connect your Zigbee devices with a hub or gateway. Our GE/Jasco Zigbee devices have been tested and confirmed functional with these hub products: SmartThings, XFINITY Home, Iris, Wink, Bright House Networks, Peq, Cox Homelife, Rogers, ReadyHome, Harmony and Time Warner Cable.