Universal Remotes FAQ

Questions:-

Questions And Answer:-

Q: What code do I need to use for my device?

A: This will depend on your device.
For GE and ONN Universal Remotes visit our support page here.

For Philips Universal Remotes visit our support page here.

Q: What can I do if there are no codes for my device or the listed codes do not work?

A: You can activate an auto code search to try every code in our system. To activate the auto code search, please follow the instructions found in your manual as each remote is different.

Q: How many devices can my remote control?

A: It depends. There are a variety of universal remotes that can control different numbers of devices. For example, this remote controls 6 devices whereas this remote controls 4, which will control all of your essential devices: TV, cable/DVR, sound bar/stereo, and a streaming device! When looking for a universal remote, choose one that will accommodate however many devices you need to be able to control. You can find all of our different universal remotes on our website here.

Q: Only certain buttons are working on my remote. What should I do?

A: If your original device’s remote did not have the buttons you are trying to use,they will not work on a universal remote either. If your original remote did have buttons that are not working on your universal remote, try other codes.

Q: I can change the volume, but not the channels. What should I do?

A: If you have a cable box, satellite box or converter box, you will need to program this remote to that device to control your channels.

Q: How do I run a channel scan?

A: This varies on your TV manufacturer. Below is a general guide for a basic channel scan. If this does not work for your specific TV, please contact the manufacturer for more information.

Basics of Running a Channel Scan

Step 1: Make sure customer has the Input on their TV set to TV or Antenna.

Step 2: Press the "Menu" button on your TV's remote control. Use the directional buttons to scroll to the "Channel" section of the menu. The directional buttons are usually labeled with arrows representing the direction of their function. Press the "Enter" button on the remote to move on to the "Channel" menu.

*Note: Some TV’s might not have a “Channel” option in their TV menu in that case you can look for “Setup or “Settings”

Step 3: Use the direction buttons to navigate to the "Channel Scan" option on the "Channel" menu. Press the "Enter" button to select the Channel scan option and to be taken to the "Channel Scan" menu.

*Note: Some TV’s might say “Auto Program” or “Add Channel” it means the same thing.

Step 4: Use the directional buttons to navigate to the "Channel Type" option on the "Channel Scan" menu. You are then able to choose one of three options: "Analog," "Digital" or "All Channels." Choose either "Digital" or "All Channels" by highlighting the option and pressing "Enter." The TV then begins scanning for your digital channels. Wait for the scan to complete, then exit the menu and start surfing through your new channels.

*Note there are no analog channels any more, but some TV’s still have this option. Some TV’s will also say Cable, Antenna or Air instead. If they have one of these options customer needs to run scan on Antenna or Air.

Q: I can’t get my menu to appear. What should I do?

A: Your remote may be using shift mode, try pressing and releasing the shift/setup button and then using your menu/information button while the red light is still blinking. If this doesn’t work or your remote does not have a shift function, please try a different code. More information about shift mode can be found in your manual.

Q: I cannot move around in my TV menu and/or my DVD menu, what should I do?

A: Your remote may be using shift mode, try pressing and releasing the shift/setup button and then using your arrow buttons while the red light is blinking. If this doesn’t work or your remote does not have a shift function, please try a different code. More information about shift mode can be found in your manual.

Q: The App buttons do not bring up my smart TV apps. What can I do?

A: This sometimes happens because of the way that the TV itself is made, but using the Home button on our remote should bring up the “Smart Menu” on your TV so that you can navigate to all your different apps.

Q: I am trying to program my remote, but the red light is not doing what the instructions describe. How can I fix this?

A: This issue is most commonly caused by bad batteries. Even brand-new batteries can sometimes have issues, so try a different set of batteries and see if the light starts behaving correctly.

Q: Can I use this remote for my Firestick or Roku?

A: Unfortunately, our remotes cannot control Amazon Firesticks due to the lack of infrared sensor.  Our remotes can control some Rokus, it just depends on if the Roku has an infrared sensor. If it is a Roku stick it will not work, if it is a Roku box it should be able to program using the codes from the list.